Customer Service

In addition to online ordering, many customers visit our stores or place orders over the phone for installation at our locations. If there are questions about what is best for your needs call us at 419-873-7867. We can usually help and we’re happy to talk! You can pick up your order at our shop, let us install it for you, or have your order delivered to you. We ship via FedEx when possible and by LTL freight trucking companies for orders that can’t go via FedEx. Orders for stocked products placed before 4:00 PM EST will generally ship the same day. Please call 419-873-7867 to request special carriers, next-day service, tracking, freight collect, etc.

While it doesn’t happen often, we gladly accommodate returns and exchanges of new, original-condition product within 30 days of shipping. Just call us at 419-873-7867. The customer is responsible for the proper packaging of the returned product, and unless we make an error or the item is defective, the customer is also responsible for return freight charges and a 10% re-stocking fee will apply. We are unable to accept returns of products that are customized or manufactured to customer specifications, or products that have been used or exposed to environmental conditions. Prepayment is required in situations where Tarpstop sends replacement products prior to receiving the returned product. Once we receive your returned product in new condition we will refund the difference after applicable restocking and freight charges.